Justice!!!

Mid way through Friday. I'm home at lunch. Its freezing out. There's a possibility of me being in shit at work so thought i'd blog about it. Well what would you do? So a crazy lady called about 2 hours ago bitching about the fact she had a past due balance of 25.00 when she had already paid 119.00. She had only paid 119.00 and the bill was 145.00 The bill was sent out in early feb and was due at the end of february. A new bill had gone out with her balance of 119.00. Now it should be noted that 2 days ago she made a change to her account to lower to 119.00 a month. This wouldnt have effected the february bill as its now March. Not hard to figure out right? Well the customer claimed she was told the past due would be lowered to 119.0 as well. I've heard this story a million times. Usually the customer hears what she wants to and blames it on someone else. I was the second person to explain the bill and she totally got how it was that balance and didn't want a credit Then she started screaming for a supervisor. I asked why and she stated
'i want justice!"
ok seriously calm down Steven Segal, It's not like someone murdered your partner days before their retirement. At this point i couldn't keep a straight face and you could hear it in my tone. Someone had lied to her about the price and she would have her revenge. So after a few minutes i stupidly asked
'did you seriously say you want justice? Were you looking to get the other representative fired?'

She totally went ape shit. How dare i suggest that. So what the hell did she mean by justice then? I agreed to get her to a supervisor and when i called over to one she hung up. So no justice was served

Then she called back and added me to the justice list. She didn't like how i spoke with her and said i refused a supervisor? I was just trying to make sense out of her craziness and waiting for her to define what justice she wanted. So a dupervisor said they would pull the call and see what i said. Yep i did come across as a smart ass so i guess we'll see Monday what happened.