Go buy a tv guide asshole

Well i made it alive through a horrible Tuesday shift. The customers were more brutal than ever. I gave one lady her balance,she called me a dickhead and hung up. I seriously put up with a tremendous ammount of bullshit today. I never lost it once. Here's a call that made me chuckle.

customer: I want to know what chanel Sheppards Chappel is on.

Me: Sorry sir i don't have access to any programming.

Cust:what am i suppossed to do?

Me: try a tv guide or the tv guide channel or tvguide.com.

cust: but another rep was able to tell me what channel tbs was

Me: well we have access to the channel listings but i couldnt tell you what each channel is playing. We're not in charge of the programming.

cust : who is?

me : the programmers.

cust : but why could the other rep tell me where tbs is?

me:its 2 different things telling you whee tbs is and what the channel is playing

cust: well where is tbs?

me: I'm sorry i thought the other rep told you

Cust: she did

me :why am i looking it up again then?

cust: to prove a point.

me: I'm sorry what is your point?

cust: that if you can find tbs on the channel line up then you can tell me where to find the show Sheppards Chappel.

And this went on for another 20 minutes. I think he even threatened to cancel service. Its ok though. The client listened in on another of my calls today. I knew it was coming after last week. So i pretended to be nice and it paid off i got a 95 percent on my call. So i guess it pays to suck it up. It was a long day. I seriously feel at times like i don't have a friend in that place. I miss my work friends. Could be worse. I could still be selling coffee to drunks. Ah but thats another tale from the riverbank.

Man I could have been soaking up the sun. Damn you alarm clock!

Here it is the start of a crappy new week. I'm very tired. Its my own fault. Stayed up late watching Tropic Thunder. Very funny movie by the way. Funnier than i thought it would be.

Saturday sucked large as usual. We're still getting cartoons shown for some unknown reason. Hey finally got to see a Bruce Willis movie at work. No it wasnt Die Hard it was Over the Hedge. It was followed by a plethora of Pixar movies. The movies are at least getting better, I still dont give a crap about seeing them at work. I would as pointed out a million and one times earlier still prefer to see my work station instead of working in the dark.

I knew the day was gonna be craptastic. At 7 in the morning i was having the most awesome dream until my stupid alarm clock woke me up. I dreamt i was in Sheryl Crows band and she was in the middle of thanking me on stage during a concert. Stupid alarm clock. I havent been this pissed off to wake up from a dream since the time i dreamt Jennifer Aniston agreed to have relations with me. She was just raising her shirt over her head when the phone rang. It was stupid Sears calling. I never have cool dreams. Why do the cool ones always get interupted? Oh sure i can sleep through the ones where people are shooting at me. Yay me.

Well good news. It seems I'm not going to be written up for my attitude on the phone last Tuesday. Now all i have to do is fake being nice to all customers. Yes even the stupid ones. It has been hard but so far I'm golden. I have had to bite my tongue but all is good. I have been thinking happy thoughts to try and get through the day. Customers swearing at me? No problem i just think about Diana singing her silly songs.

Yesterday was cool. We went to my sisters house for a visit. My sister was kind enought to make me hot dogs. Yay Atkins! I sure miss Pizza. Got to hang out with my nephew. I was trying to sell him on the comic convention this year.

Just got a notice that my landlady is replacing all the living room windows in the complex. Here's the crappy part,it will either be when im not here or i will have to wake up early on my day off. Hooray!

Man i gotta get my passport. Kath and Diana and Nickle went to the States without me to grocery shop on Saturday. I gotta tell you i actually felt left out. It was lonely being here all night by myself. Hell i even missed the arguements Nickle and i would get into whilst shopping. I think I'll be good to go in July. I may only miss out one one more trip. So thats ok. The girls discovered that there is Transformers cups at 7-11. Holy! THree movie cup tie ins in a row. Thats just crazy! They were sold out so we have not gotten any yet. Maybe there will be a Megan Fox cup. Growl.

Anyhow this has been Jay just rambling about anything. Have a great week folks!

Running On Ice at work and gluing with the yamster

Its now Friday, my second day off this week. I'll start this blog out with a shout out to Rob. Sorry if you got the impression i was mad at you for bringing up college the other day. Not at all man. Thats crazy. All you did was ask me about college. No big whoop. Its not like you anally raped my grandmother while dumping sugar into my gas tank. Thanks to Kevin Smith for that line. Just thought i would tell my story of why that experience pissed me off. Its all good. No worries man. You still rock! Thumbs up to you! Or as The Fonz would say, AAYYYYY!

So Wednesday i started my new "customers arent gonna piss me off" attitude. I was nothing but nice to everyone-even the ones that treated me like shit. I credited anything they wanted-even porn and as soon as someone would say i want a supervisor-i immediately transferred to one. I didnt waste my time trying to talk them out of it. Then i found out my supervisor marked me on another call from the day before. Really? The day that i was clearly in a bad mood where i already got pulled into the office for fighting with a customer? Are you serious? You couldnt have marked me on a call the folllowing day where i was the nicest man on earth? Yes i did poorly and yes he marked that i needed to watch my tone with the customer. I have a bad feeling that this one will cause me to get written up. Maybe I'm on thin ice. Who knows. I guess i'll find out on "crappy cartoon" Saturday. Stay tuned. Same Jay time, same Jay channel.


So yesterday we attended Diana's kindergarten open house. It was fun. The teachers are very nice. Diana got to do several activities. Drawing pictures,reading,play doh and gluing things onto a picture. It was her first experience with glue and scissors. She did great! We got there early and had a conversation with the principal.
Principal: "this your first time going to school Diana?"
Diana: "Yes. My new cats name is Merlin."
Principal "thays a great name. I have a cat to. He's 16 years old."
Diana; " well I'm 4 years old."

Then when we went in and met the 2 teachers Diana held out her hand and said: "i have pretend apples for you." I think she's going to have a great time when she starts in the fall. Yes I'm sad she's growing up so fast but I'm glad that she's going to have fun. She's going to make so many new friends.

Last night finally got to take my mom to see Star Trek. She loved it. It was our annual 1 movie a year. Before 2007 my mom and i hadnt seen a movie in 9 years. In 2007 we saw Live Free Or Die Hard and in 2008 Indiana Jones and The Kingdom Of The Crystal Skull. So we are on a roll now.

Did a little bit of shopping before Kath had to go to work. Bought the first issue of the new Batman and Robin series. Seriously no one predicted Dick Grayson would be the new Batman? Kath bought some Muppet comics. I'm hoping that gets her back into reading comics. We used to read all the same comics together but she got out of it. Oh well. At least i have my other comic book friend Nickle. Oh i should also point we also bought a lego Indiana Jones video game for 22.00$. Someone at the head office of the video game store put the wrong bar code on the game so we for it for 8.00$ cheaper. So thank you head office guy for f'ing up. Pleasure doing business with ya!

Kath just went to work. Gonna eat lunch and take a trip over to the park for a game of catch. We'll also try and get some bike practice in to. Anyhow hope everyone is having a great day. Talk to you soon

Jay

Dead Man Walking

Wow. I had an interesting day. SO i broke one of the big rules at work. I let a customer get under my skin. I picked a great time to do it to. My manager,operations manager and head office were listening in. I realized this in the final moments of the call. TO be fair the customer was a real asshole-a fact my operation manager agreed with. He started being rude from the minute i asked him his name. Eventually i had enough and kinda started arguing back with him. I don't know why i did this. I've certainly had worse calls then this one. I didn't even lose it on the guy that told me to burn in hell. He got me so mad i accidently gave him the wrong information about his servive. As soon as i saw there were other people listening in i appologized. Dick wouldnt even accept my appology. I hung up the phone and i started to feel sick to my stomach. Not two minutes later i was told to go to the operation managers office and wait for her. I followed the manager and felt like i was on death row, Outta the way dead man walkin' here. I sat in the office for a good 15 minutes. I was very nervous and my heart was pounding. What was going to happen? I've never been on a corrective action before. Being alone in the office i started thinking all kinds of crazy thoughts. Would i be fired? How would i provide for my family? Would i have to work the streets? Finaly the operations manager came in followed by the lady that marks the calls. THey could tell i was rattled and immediately told me my job wasnt in jeopardy and i wouldnt be put on corrective action.They were actually really cool about it. They said i had a clean record and they've never had a problem with me before. I was told to just be cool when customers started going off on me especially at 3:30 on a Tuesday when the head office is listening in. Head office actually told them to get me off the phones immediately. They let me chill out anothe 15 minutes just bullshitting about other idiot customers. Also,i guess i wasnt the first person that they had to pull into the office for going off on a customer today. I was actually number 4! Anyhow next time a customer pisses me off I'm going to think of funny things. Like lines from Kevin Smith movies or funny things Diana might have said.

To top my shitty afternoon off after i got back from my final break i noticed a huge rip in the sleeve of my shirt. What the hell? I just got the shirt a couple months ago and it was fine when i left the house today. I don't have a clue when it ripped. I also busted my sunglasses the other night. It just isnt my week i tell ya. Well i just have one more day to go before i get a day off. I can do it. I hope.

Goodnight my angel time to close your eyes

Ok after that long ass bitter entry i will quickly tell you about Diana's goodnight to me. It was really cute. For the first time ever she was cool with Hesh the cat sleeping in her room. Unfortunately since he has been kicked out of her room so many times,Hesh followed me out of the room. i told Diana i loved her and she asked me if i loved Hesh.
" Of course i love Hsh and i love mommy and Merlin to"
"well i love mommy and i love you and i love hesh and i love merlin and i love Becca and i love nick and i love morgan and i love jameson and i love fairies and characters too!"

Leave it to my kid to cheer me up after an awful day. Goodnight everybody

All I want from tomorrow is to get it better than today

So the other night Rob was curious as to why I've never mentioned going to college for broadcasting. I didn't finish the course and its really a sore spot for me. I was thinking about it all day. So I'm going to vent a bit. Bear with me as i ramble.

So in 1989 i went to Niagara College for broadcasting. The first year was the best. I had an awesome teacher. His name was Mr Johnson,an older gentleman but he was very cool. So everyday our class would run our college radio station in the afternoon. We would take turns doing all the jobs of a radio station-writing the news,reading the news,writing commercials and the big one-getting to be the on air personality. We would get marked out of 100 for the job we did- and i will brag a bit-i got high marks everyday in that class. i loved programming the music. For a little college station that no one heard outside of the college they had an amazing record library. I once spent 3 hours in there to do a play list and i swear they had thousands of singles. They had to have every single made in the 70's and 80's. It was the coolest. Still have some of the playlists i wrote up. Anyhow to sum up,the first year was the best and i did well and it was a great time.

This brings us to the second year. During the summer the guy they had teaching the 2nd year class quit. He was replaced by a guy who actually dj'ed at a station up north. Little did i know he was soon to become my Lex Luthor. His name was Cliff. I remember that because i wanted him to jump off his name. So my first bad encounter with Dj Douche. I arrived 5 minutes late for class one day. So i believe i was writing the news that day. At the end of the class he graded me. He went on to tell me what an awesome job i did but he was giving me a big fat zero for the day. What the hell? He explained i was five minutes late so i deserved a zero. If this was a real radio station i would have been fired. Well it wasnt a real radio station it was a class. He said we agreed that if anyone was late they would get a zero. To this day i don't remember that conversation. I remember we all agreed that if we missed class we should get a zero. Whatever.

A few weeks later i was late again. The teacher was late to and walked in at the same time as me. Ok if he was also late i thought i was in the clear. Not so. I got another zero and the same if this was a real radio station speech. Now i was geting pissed. If he would have told me at the beginning of the class that i was going to get a zero i would have just left and not worked so hard.

So lets talk about how he killed the record library. The asshole got rid of the entire library except for maybe twenty singles. It sucked. He got all kinds of free cd singles from his old radio station that for some reason he also refused to play.

Then came the day that i first got on the air in the second year. I was doing awesome. I was amazed that a Huey Lewis single made it onto the playlist. It was the song Jacobs Ladder which was actually a number one hit for him. Cool i would play that and i talked about hom much i admired his music. So i put the song on and was getting stuff ready for the broadcast. All of a sudden the door bursts open. in storms Cliff who is really angry at this point. I'll never forget the conversation.

"what the hell do you think you're doing?"
"my show?"
"who told you to play this record!!"
"it was in the pile,the guy that made the playlist gave it to me"
"i made this weeks playlist!!!"
"Ok then i was playing what was given to me."
"i wanted you to play the other side of the single!"
"the b side?"
"yes"
"but the a side was a number one song and the b side is a live version of an earlier hit. Why would i play the b side?"
I'm sorry big time dj or not i think i knew more about Huey Lewis than he did.
"you better watch yourself!" with that he left. So i was left really confused. Oh and because i played the "wrong song" i also failed that weeks class.

Next time i was on the air my first year teacher came in and told me what a great job i was doing and that he actually recorded my shows to play to his first year class because they were so funny. Man i missed the guy and wished he would punch Cliff in the balls for me.

So the second year was a horrible experience and the bastard gave me a failing grade. It didnt matter- after that year i didnt want to go back anyhow. Thus ended my short broadcasting carreer. I later found out that cliff had been fired but by that time the damage was done. Screw him. On my last day i swiped 2 Barney Bentall cd singles that he got from his old radio station. That was my experience and i really dont like to talk about it that much. It still makes me mad thinking about it 18 years later. So Rob sorry i didnt tell you about it. Cliff was an ass and maybe if i'm lucky he was hit by a bus. Cheers!

WTF?

So on a more horrible than usual day at work several things came to mind that made me ask wtf? First of a lady called in mad that she didnt get a $9.00 promotion for HBO. I couldnt find that promotion but did find one that was better a $5.00 promo. So thats 4 dollars better right? Problem solved right? Wrong. She was still insisting she get the original 9 dollar promo. As a matter of fact i had to get a supervisor over that. Wtf? Moron.

So last night we watched the mtv movie awards. Twilight won every award. I know it was only the mtv movie awards but really? Twilight was better than The Dark Knight and Iron man? Wtf? And the lead actors from that film just seemed pissed off every time the camera panned over to them. I still don't get what everyone sees in that movie.

Last night Rob and Nicole came over. While it was good to see them,they brought the weirdest video game over. It was like guitar hero but with marracas. Marraca hero? There was all kinds of characters in the back ground. Many of them mexican. Except for 2 leprauchans and a pickle dressed in a thong? Wtf? And the soundrack included the Rocky theme. When i think of mexico i think of Rocky Balboa.

Lastly read something that didnt make sense to me on the inter web. So theres going to be a Tomb Raider 3. Cool enough. I liked the first 2 Tomb Raider movies a lot. Not a huge Angelina Jolie fan but she suited the part and she was really cool in it. Apparently she won't be back in part 3. She was told she was too old. Wtf? Too old? She's younger than me and still in great shape. She was so hot i mean good in those films. Man they'll probably cast someone retarded like Lindsay Lohan.

And that my friends is what is making me wonder wtf on this glorious Monday. Talk to you soon.