Welcome

Hey there.
So a few months ago a friend of mine told me i should consider writing a blog. I thought cool idea but what could i possibly talk about? I talked to my wife who reminded me i hear alot of ridiculous stories concerning customers on a daily basis. So i guess i could share my thoughts on the various individuals i have to deal with everday and touch on the barrage of stupid questions i have to handle. Hey i even have the occasional good day i could talk about.

So as I'm sure by now you all know i listen to phone calls from angry cable tv customers in the United States. Apparently their tv means more to them then life itself. I've been called every name in the book over the years and have even had my life threatened. One lovely Phoenix customer told me he was going to come find me and tear me a new hole. He wasnt impressed when I told him I was in Canada. Guess he didn't want to spend the money on a plane ticket. Whew. dodged a bullet there!!


So one of my favorite calls occurred just last week. A gentleman from Northern Virginia called and demanded credit for his pay per view movie. That wasn't an unusual request as many people call in when we experience technical difficulties and don't want to be charged for a film that wont play. This particular guy was able to view his entire movie and it played perfectly. His beef? Well turns out he ordered a porno film and there wasnt any "girl on girl" action in it. I immediately began laughing so hard that i had to put my finger on the mute button of my phone. This kid was dead serious. I tried to explain that we have no control over the content of the movie and unfortunately could not apply a credit. I really tried hard to be nice about it. I couldnt believe the balls on this customer. If it was me and i had looked at porn,i wouldn't want anyone to know about it. The more i turned down his request for a credit the madder he got. Soon i was dealing with a screaming customer who was starting to sound a lot like the Hulk. Finally I had enough. This guy was keeping me on the phone,my shift had ended 10 minutes ago. I told him that there was no way he was getting credit for a movie that failed to satisfy him. Guess the Hulk reached his breaking point because then he demanded a supervisor. I got a supervisor, explained what Joe Hairy palms wanted and was greeted with laughter. Yes i deal with morons like this all the time.

Anyhow if you actually read this please be kind. I've never blogged before , If I continue to write I promise not ever post will be about some random douchebag from work. Hope every one is well and talk to you again