uhg---just ugh

I'm not gonna lie--today was brutal. The day started off slow and cool. In the afternoon after lunch there was only calls from morons. Case in point--

1. A lady called in disputing a charge she had on a bill since 2007. We have a policy that if there is an error on a bill than you have 30 days to dispute this. At the most we can offer a 90 day credit. Which is what i did. She didn't accept this and asked for a supervisor. A supervisor actually offerred a 2 year cred totalling 600.00 dollars. I have never seen a credit being offerred for 2 years, She said no. To be blunt--what the fuck? That would have taken care of at least 6 bills. What an idiot

2. A guy called in who orders about 15 porno movies a month. This went back to about 2008. He thought they were all suppossed to be free. Which ones are you disputing? I stupidly asked. All of them he replied. First of all we don't offer free adult movies. Secondly why havent you called at all in 2 years? Some of the titles ordered included-- "black ass masters," "2008 Palin Erection," ""black holes," and "i came in your mom." He also ordered that shitty miami vice remake with Colin Farrell. I should have declined the credit based on that fact alone.

3- A guy who i thought was a lady couldnt verify the account information therefore i couldnt help her/him. She finally gave me shit for calling her/him ma'am and proceded to tell me about the fact she was a trans gender.

There's many many more examples of my craptacular day but I'm gonna go grill some burgers. Until next time

Jay