So its Sunday. You know what that means? I get to spend the day with Diana and i get to recap the wonderful Saturday i had at work. Yesterday was a long shift. It felt like i was in the "dispute porn charges to Jay" que. Seriously. I think i took 3 or 4 disputes in one hour alone. I talked to one guy that had some porn charges on his bill he was denying. He had called in a few months before doing the same thing. A few months ago we told him ok we'll credit these charges this time as a one time courtesy and if he called again would recieve no credit. So i argued for like 20 minutes with the guy,read him the notes on the account that said one time courtesy only credit and then he demanded a supervisor. Ok whatever the supervisor will back me up after he sees the specific note that said no more credits. One time courtesy means one time right? Wrong, After arguing with the guy,explaining our policies on credits,the supervisor i got told me to just apply a credit. So after i told the guy no now i get to look like an asshole. What is the point of having rules if we never follow them? Since when did one time credit turn into credit the account any time the customer calls in? Whatever.
My favorite conversation of the day was as follows
Customer: i want to file a complaint channel 12 says they were going to be playing King of Queens and they're playing a game show instead.
Me: sorry about that but we have no control in what the channels decide to play. We have no say in their programming.
Cust: you're joking right?
Jay: No sorry if they choose to play something other than whats in the tv guide then thats up to them, We just play whatever they broadcast
Cust: well you're my cable provider so i think you do have a say
Jay: sorry sir but we don't. I can find you the telephone number for channel 12 if you want to complain to them
cust: no i want you to take some responsibillity and do something about this.(cue dumb ass analogy) If my house is on fire its the fire departments responsibility to get the fire out.
Jay(smart ass mode kicking in): so you're comparing a burning building to missing King of Queens? I know its a funny show and everything but...
cust: well you dont seem to want to help me so i want your supervisor
Jay:i will get you a supervisor because you can't watch King Of Queens
The dude hung up before i could connect him to a supervisor. Seriously though youre gonna waste time on a saturday to call in and complain that you can't watch Doug Heffernan? I think I'm going to call the cable company because abc isnt playing Lost this week. Oh maybe I'll call tomorrow because Life on Mars was cancelled. I can't win on Saturdays. Permanent full moon. Anyhow I love my Sundays. Gonna set up the big blanket on the couch and pop some popcorn and watch some cartoons with Diana in a minute. No bad Batman movies this weekend though.
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